Course Overview
Overview
When two or more individuals meet together in one place, there is certain to be some kind of argument or disagreement. Learners will walk away from this class with a six-step approach that can be used to the modification and resolution of disputes of any magnitude. In addition, they will acquire essential skills for resolving conflicts, such as coping with rage and using the Agreement Frame, in addition to being able to employ fundamental approaches for anger and stress management.
What Is Included In This Course
Lesson 1. What is Conflict?
Lesson 2. Conflict Resolution Styles
Lesson 3. Neutralising Emotions
Lesson 4. Establishing Mutual Understanding
Lesson 5. Finding Common Grounds
Lesson 6. Examining Root Cause
Lesson 7. Creating Alternatives
Lesson 8. Choosing a Solution
Lesson 9. Evaluating the Situation
Lesson 10. Making Use of Additional Tools
Great ideas often receive violent opposition from mediocre minds. Albert Einstein
Related Courses
Course Lessons
10 Courses total
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