Course Overview

Institute of Learning & Development Limited Courses
  • 10 Lessons
  • 60 Min


Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors.  When you’re well-mannered and considerate in dealing with others, you create engaging, productive,  and long term business relationships. As such, it is important to learn, not just the technical side of a  business, but how to conduct one’s self in the company of others.  

This is where business etiquette comes in. This course will introduce learners to business etiquette, as  well as provide guidelines for the practice of business etiquette across different situations. The course  covers topics such as how to make effective introductions and remember names, how to effectively use  business cards, how to make a positive first impression, the four levels of conversation, and table  etiquette. 

What Is Included In This Course 

Lesson 1. Understanding Etiquette 

Lesson 2. Networking for Success 

Lesson 3. The Meet and Greet  

Lesson 4. Dining In Style  

Lesson 5. Eating Out 

Lesson 6. Business Email Etiquette  

Lesson 7. Phone Etiquette 

Lesson 8. The Written Letter  

Lesson 9. Dressing For Success 

Lesson 10. International Etiquette 


                                   Good manners can open doors that the best education cannot.  

                                                                                                                   Clarence Thomas



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